As you can see, I am finally back online. After a number of back of forth emails and long chats with tech support, I decided to take matters into my own hands. I did what I always do when I want to know something.
You guessed it, I did a Google search for a video tutorial, found an easy to understand one, and followed it step by step. One nice thing about those tutorials is you can pause and rewind as often as you like. It took me awhile, but I’m feeling very proud of myself.
Oh, and I found that my phpMyAdmin was a separate icon on my cpanel, rather than a link at the bottom of the sql database that was mentioned in the video. Now don’t I sound like a techie!! (Just don’t ask me what any of that means)